Fees and Cancellation Policy

Session Fees

Fees for psychological services are discussed with you at the time of your initial enquiry or first appointment. A fee schedule is provided before your first session so there are no surprises.

Medicare rebates are available for eligible clients who hold a valid Mental Health Care Plan (MHCP) from their GP, or a referral from a Psychiatrist or Paediatrician. If you are unsure whether you are eligible, please contact me before your appointment and I can help clarify this.

Payment is due at the time of the appointment.
 

Cancellation Policy

We understand that circumstances change and that sometimes appointments cannot be kept. To make the service as accessible as possible for all clients, we ask that you give as much notice as you can if you need to cancel or reschedule.
 

• Notice required: Please provide at least 48 hours notice if you need to cancel or reschedule your appointment.

• Late cancellations: Cancellations made with less than 48 hours notice may incur a cancellation fee. This fee is not claimable through Medicare or private health insurance.

• Non-attendance: If you do not attend your scheduled appointment without prior notice, the full session fee may be charged.
   

We recognise that emergencies happen. If you have an unavoidable situation -- a sudden illness, a family emergency, or another circumstance outside your control, please contact us as soon as possible. These situations are considered on a case-by-case basis.
 

How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us as soon as you know you need to make a change:

Phone: 0455 214 648 Email: amanda@sheaoak.com.au

Please do not cancel via voicemail alone outside business hours. Follow up by email to ensure your cancellation is received in time.

Telehealth Appointments

The cancellation policy applies equally to Telehealth appointments via MS Teams. If you are having technical difficulties at the time of your appointment, please contact us immediately so we can assist or reschedule.
 

Questions?

If you have any questions about fees or this policy, please do not hesitate to get in touch. We are happy to discuss your circumstances before you book.
 

Updated 27 May 2026